General Responsibilities
· Listen, analyze and calculate the customer’s unique order requirements.
· Receive and process orders using the DMSI Agility computer system.
· Provide product information and quotes to customers in a timely fashion over the telephone, on line or in person.
· Maintain office records and generate reports(automated and manual).
· Perform other duties as determined by the Director of IT and Customer Experience.
Education & Experience
· Prior customer service experience preferred
· Proficient in Microsoft Office Suite ,especially Excel; Ability to learn quickly DMSi Agility, B-Informed and Millwork Configurator software systems
Key Skills & Competencies
· Proficient in English—strong reading, writing, and verbal communication
· Proficient in Math—including measurements (fractions)
· High level of accuracy, efficiency and accountability; attention to detail
· Excellent communication and interpersonal skills; pleasant phone presence
· Must demonstrate strong organizational skills and ability to multi-task in fast paced environment: answer phone, speak with customer, enter orders, research product
· Positive attitude within a sales team environment and meet or exceed goals set by the Director of IT and Customer Experience
· Strong desire for continued growth and learning
· Flexibility with work schedule per demand (longer or shorter hours)
